1. Transforming front-line operations
   • Cohesive Value Transformation
   • Understanding your culture
   • Understanding your business
   • How to improve your situation
2. Identifying and eliminating waste
   • What is waste?
   • Types of front-line waste
3. Identifying and reducing defects
   • What is a defect?
   • Types of front-line defects
4. Creating awareness for change
   • Quantifying the problem
   • Gathering facts
   • Sharing context
   • Building support

1. To empower front line employees to engage in problem solving ownership within operations.
2. To recognize and remove waste and defects in processes on the front lines.
3. To participate in Lean Six Sigma business transformation.
4. To assist in cultural awareness and redesign around Cohesive Value Transformation (CVT).

1.0 Lean Six Sigma Problem Solving Introduction

1.0.1 The Problem Solver’s Dilemma

1.0.2 CVT Intro

1.1 Cohesive Value in Business Transformation

1.1.1 Cohesive Value Introduction

1.1.2 Cohesive Value Application

1.1.3 Four Dimensions of Value

1.1.4 Business Value

1.1.5 Culture Value

1.1.6 Culture Value Application

1.1.7 Individual Value

1.1.8 The Big Five Personality Types

1.1.9 Leadership Decision Making Styles

1.1.10 Decision Making Application

1.1.11 Customer Value

1.1.12 Internal vs External Influential Customers

1.1.13 Problem Statements

1.1.14 Stakeholder Analysis Part 1

1.1.15 Stakeholder Analysis Part 2

1.2 Lean Six Sigma Overview

1.2.1 Lean Introduction

1.2.2 Lean History

1.2.3 Six Sigma History

1.2.4 Lean Six Sigma History

1.2.5 Six Sigma Level Yield

1.2.6 Six Sigma Level Yield Application

1.2.7 Lean Six Sigma In Practice

1.2.8 Applying Lean Six Sigma Knowledge

1.3 Transformative Cohesion

1.3.1 Transformative Cohesion Intro

1.3.2 Lean Intro

1.3.3 Intro to Process Mapping

1.3.4 Process Value

1.3.5 Waste in Front Line Operations

1.3.6 Lean Waste – Waiting

1.3.7 Lean Waste – Overproduction

1.3.8 Lean Waste – Rejects/Defects

1.3.9 Lean Waste – Motion

1.3.10 Lean Waste – Overprocessing

1.3.11 Lean Waste – Inventory

1.3.12 Lean Waste – Transportation

1.3.13 Lean Waste – Talent

1.3.14 Lean Waste Summary Table

1.3.15 Lean Waste for Front Lines

1.3.16 Waste Auditing

1.3.17 5S Organization

1.4 Value Transformation

1.4.1 Value Transformation Intro

1.4.2 Intro to Six Sigma

1.4.3 Understanding Variation

1.4.4 Interpreting Variation

1.4.5 Population vs Sample Data

1.4.6 Intro to the Voice of the Customer (VOC)

1.4.7 Obtaining the VOC

1.4.8 VOC Application

1.4.9 Gathering Data: Surveys

1.4.10 Pareto Analysis

1.4.11 Pareto Analysis in Excel

1.4.12 Intro to Six Sigma Metrics

1.4.13 Six Sigma Metric Application

1.4.14 Understanding and Interpreting DPU

1.4.15 Understanding and Interpreting DPMO

1.4.16 Understanding and Interpreting Likert Scale Survey Results

1.4.17 Understanding and Interpreting Open Ended Questions

1.4.18 Communicating Six Sigma Outcomes

1.5 Bringing it All Together

1.5.1 Creating Awareness Application

1.5.2 Overcoming Obstacles Application

1.5.3 Becoming an Achiever in Success