1. To provide an overview of Cohesive Value Transformation
2. To provide an overview of Lean Six Sigma
3. To provide an overview of other process improvement and quality methods
4. To provide a basic understanding of Lean Concepts
5. To provide a basic understanding of Six Sigma Concepts
6. Understanding and Capturing the Voice of the Customer
7. To provide a basic understanding of process mapping principles
8. To provide the basics to quality and project management
9. To provide learning activities through real-world application practice problems and case studies

1. To recognize and remove waste and defects in processes
2. To participate in Lean Six Sigma business transformation
3. To assist in organizing and prioritizing Lean Six Sigma transformation efforts
4. To assist Green and Black Belt certified professionals in quality and service process improvement efforts

1.0 Lean Six Sigma Problem Solving Introduction

1.0.1 The Problem Solver’s Dilemma

1.0.2 CVT Intro

1.1 Cohesive Value in Business Transformation

1.1.1 Cohesive Value Introduction

1.1.2 Cohesive Value Application

1.1.3 Four Dimensions of Value

1.1.4 Business Value

1.1.5 Culture Value

1.1.6 Culture Value Application

1.1.7 Individual Value

1.1.8 The Big Five Personality Types

1.1.9 Leadership Decision Making Styles

1.1.10 Decision Making Application

1.1.11 Customer Value

1.1.12 Internal vs External Influential Customers

1.1.13 Problem Statements

1.1.14 Stakeholder Analysis Part 1

1.1.15 Stakeholder Analysis Part 2

1.2 Lean Six Sigma Overview

1.2.1 Lean Introduction

1.2.2 Lean History

1.2.3 Six Sigma History

1.2.4 Lean Six Sigma History

1.2.5 Six Sigma Level Yield

1.2.6 Six Sigma Level Yield Application

1.2.7 Lean Six Sigma In Practice

1.2.8 Applying Lean Six Sigma Knowledge

1.3 Transformative Cohesion

1.3.1 Transformative Cohesion Intro

1.3.2 Lean Intro

1.3.3 Intro to Process Mapping

1.3.4 Anatomy of Process Value

1.3.5 Waste in Front Line Operations

1.3.6 Lean Waste – Waiting

1.3.7 Lean Waste – Overproduction

1.3.8 Lean Waste – Rejects/Defects

1.3.9 Lean Waste – Motion

1.3.10 Lean Waste – Overprocessing

1.3.11 Lean Waste – Inventory

1.3.12 Lean Waste – Transportation

1.3.13 Lean Waste – Talent

1.3.14 Lean Waste Summary Table

1.3.15 Lean Waste for Front Lines

1.3.16 Waste Auditing

1.3.17 5S Organization

1.4 Value Transformation

1.4.1 Value Transformation Intro

1.4.2 Intro to Six Sigma

1.4.3 Understanding Variation

1.4.4 Interpreting Variation

1.4.5 Population vs Sample Data

1.4.6 Standard Deviation with Population Data

1.4.7 Standard Deviation with Population Data in Excel

1.4.8 Standard Deviation with Sample Data

1.4.9 Standard Deviation with Sample Data in Excel

1.4.10 Pareto Analysis

1.4.11 Pareto Analysis in Excel

1.4.12 Intro to Six Sigma Metric

1.4.13 Six Sigma Metric Application

1.4.14 Calculating DPU

1.4.15 Calculating DPMO

1.4.16 Calculating First Time Yield

1.4.17 Calculating Rolled Throughput Yield

1.4.18 Communicating Six Sigma Outcomes

1.5 Intro to Problem Solving

1.5.1 Intro to the Voice of the Customer (VOC)

1.5.2 Obtaining the VOC

1.5.3 VOC Application

1.5.4 SIPOC Diagram

1.5.5 SIPOC Diagram Application

1.5.6 CTQ Tree

1.5.7 Intro to Approaching the Problem

1.5.8 The Transformation Methodology

1.5.9 5 Why Brainstorming

1.5.10 Approaching the Problem

1.6 Process Mapping

1.6.1 Intro to Process Mapping

1.6.2 Process Elements

1.6.3 Process Components

1.6.4 Process Maps for the Front-Line

1.6.5 Detailed Process Maps

1.6.6 Cross-Functional Maps

1.6.7 Intro to Value Stream Maps

1.6.8 Value Stream Map Anatomy

1.6.9 Value Stream Map Calculations

1.6.10 Value Stream Map Application

1.6.11 Value Stream Map – Cycle Time

1.6.12 Value Stream Map – Lead, Process, and Efficiency Calculations

1.6.13 Value Stream Map – Bottleneck and Capacity

1.7 Quality and Project Management

1.7.1 Intro to Quality Management

1.7.2 Cost of Poor Quality (CoPQ) vs Cost of Quality (CoQ)

1.7.3 CoPQ vs CoQ Application

1.7.4 Project Management Intro

1.7.5 Project Selection

1.7.6 Project Selection Process

1.7.7 Value vs Effort Grid

1.7.8 Project Scoring – Weighting

1.7.9 Project Scoring – Weighting Application

1.7.10 Project Viability Modeling

1.7.11 Building a Six Sigma Team

1.7.12 Project Timeline

1.7.13 Lean Six Sigma Roadmap

1.8 Exam Review

1.8.1 Study Guide to Quantitative Questions

1.8.2 Qualitative Practice Questions

1.9 Certification Exam